Returns & Exchanges
At The Acoustic Shoppe, we want you to be completely satisfied with your purchase. If your new instrument or accessory doesn't meet your expectations, you can return it within 14 days of delivery for a refund or exchange.
Initiate Your Return
Contact our support team via email or phone to request a Return Merchandise Authorization (RMA) number and receive specialized packing instructions.
Package Your Item
Carefully pack the instrument in its original shipping carton with all original packaging materials, manuals, and accessories to ensure safe transit.
Ship the Package
Affix the provided return label to the outside of the box and drop it off at any authorized shipping location, ensuring the RMA number is clearly visible.
Inspection and Refund
Once our technicians inspect the item to verify its condition, we will process your refund or ship your exchange within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing