Frequently Asked Questions
Everything you need to know about your musical journey with The Acoustic Shoppe.
How do you ensure instruments are not damaged during shipping?
Every instrument undergoes a professional inspection and is securely packed using climate-controlled materials and heavy-duty shipping boxes to ensure it arrives in perfect playing condition.
What is your return policy for acoustic instruments?
We offer a 14-day satisfaction guarantee. If you are not completely in love with your purchase, you can return it for a refund or exchange, provided it is in its original condition.
Do instruments come pre-set up or do I need a luthier?
Every guitar, mandolin, and banjo sold at The Acoustic Shoppe receives a complimentary professional setup by our in-house luthiers to ensure optimal playability right out of the box.
Do you offer international shipping?
Yes, we ship our premium acoustic instruments worldwide. Shipping costs and import duties are calculated at checkout based on your specific location.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible financing options through Affirm to help you get the instrument of your dreams today.
How can I track my order?
Once your order has been inspected and shipped, you will receive an automated email containing your tracking number and a link to monitor its progress.